16th July 2020
Exeter Orthodontic Practice is open and our priority is to ensure public and patient safety.
Whilst we are observing social distancing, you should continue to telephone the practice, rather than attending in person without an appointment.
The Exeter Orthodontic Practice will look different as it will be operating in a way that observes COVID-19 social distancing and hygiene rules, as part of measures taken to ensure your safety and that of the dental team
In order to be fair to our patients under treatment, we will start by contacting those patients that were cancelled first in March and work forwards from there. If you feel unwell on the day of the appointment, or may have been in contact with someone with Covid-19, we would ask to phone and cancel in advance. Likewise if you are shielding or have any complicating medical conditions, please let his know as we would not advise attending until the UK government advises you it is safe to do so.
Once you have received your appointment, it is very important that you arrive exactly on time. You will be greeted by a member of staff wearing PPE who will take your temperature. If this is raised we will advise you to return home and telephone the NHS coronavirus 111 helpline.
We regret that parents/guardians will not be allowed to enter the building unless your child is attending for a new patient or review appointment where parental consent is needed. Please note that only one parent may attend at any one time and we would ask you to wear a mask or suitable face covering, additional family members, siblings etc will not be permitted to enter the practice. If you feel that there are exceptional circumstances eg disability when you need to attend, please phone us and let us know before the appointment
Please be assured that we will take good care of your child and we will be happy to discuss any issues regarding their teeth later on the telephone. Thank you for your cooperation and understanding.
It is very important that patients brush their teeth very carefully before the appointment and please be aware that the dental team may also be wearing different protective equipment to what you are used to seeing. At the end of the visit you will return to reception where you will be given an appointment card for your next visit, if this is not convenient, we would ask you ring us and change it over the phone.
It is likely that it will be some months before our orthodontic practice will return to providing care in a similar manner to that which you previously experienced and this will be dependent on the further easing of COVID-19 control measures.
We appreciate that closing the practice has been inconvenient, especially for those of you who were looking forward to having their braces removed in the near future and we thank you for your understanding. Please do not worry about your teeth too much, braces can be left unsupervised for several weeks or even months in many cases without causing any lasting problems.
If you have a loose bracket you can leave it alone, or if it is causing irritation you may be able to remove it by slipping the elastic ring off first If you have a sharp wire please feel free to cut the end off with either a pair of nail clippers or a small pair of wire cutters if you have a set available, please ensure that they are clean first. If you have a serious brace emergency causing pain please 01392 251106 and our staff will explain what to do.
ABOUT THE PRACTICE
Established in 1982, the Exeter Orthodontic Practice is independently run with an emphasis on providing high quality, evidence-based orthodontic care for adults and children alike, in an attractive, friendly and comfortable environment.
The four partners are all registered orthodontic specialists with the General Dental Council (G.D.C.). Collectively they have over seventy years of experience and have treated thousands of patients from Exeter and the surrounding area. All of our nurses are either fully qualified or under appropriate training as governed by the G.D.C.
The practice has been recently redesigned and refurbished and has the benefit of a state of the art sterilisation room and digital x-ray facilities. We only use high-quality professional dental laboratories staffed by qualified technicians.
We are delighted that following a thorough procurement process, we have recently been awarded two new NHS orthodontic contracts and we are now able to offer outreach orthodontic assessment appointments in Honiton, Tiverton and Okehampton, please contact our reception team for details.
The practice is monitored by the Care Quality Commission and is highly rated as evidenced by the feedback we receive through NHS Choices and the NHS Friends and Family Test. We are proud to be a member of the British Dental Association’s “Good Practice” scheme.
We would like to thank the patients that have kindly consented to allow us to use their photographs on our website. We would also like to thank James Kimberley who represents American Orthodontics, for doing a brilliant job of looking after us and for allowing us to use some of the company’s professional photographs. We hope that you find this website informative and helpful, if you require additional information or would like to make an appointment, please do not hesitate to contact us.
Website updated: 9th January 2020